WHAT IS BOTTLES?
BOTTLES is an on-demand alcohol delivery app. It’s available for free on Apple store and Android store and it provides the fastest and most convenient way to buy beer, wine and spirits in South Africa.
HOW DO I PLACE AN ORDER?
Placing an order on BOTTLES is very easy. Simply choose a delivery address, select the items browsing the menu and checkout. That’s it! BOTTLES will deliver your drinks cold and within 60 minutes.
WHAT ARE THE REQUIREMENTS TO PLACE AN ORDER?
In order to be able to place an order on BOTTLES, you must be 18 years or older (ID verification required), have a smartphone, a valid credit / debit card and reside within South Africa and in the areas in which we serve (see FAQ “Which areas does BOTTLES serve”).
CAN I ONLY BUY ALCOHOL ON BOTTLES?
No. Besides alcohol, we also offer a range of complementary products, like mixers, ice, snacks etc. (subject to stock availability of the closest bottle stores in your area).
HOW DO I PAY FOR MY ORDER?
BOTTLES is a cashless delivery service. No need to have your wallet on hands, no need to carry cash with you. You only need to create your account on the app and register your credit / debit card once off.
HOW DO I KNOW MY ORDER WENT THROUGH?
As soon as the driver has picked up the order, you will be able to track your delivery in real time. You will also be able to contact the bottle store or the BOTTLES customer service team directly for any order queries.
WHEN DO YOU DEDUCT MONEY FROM MY DEBIT / CREDIT CARD?
We will deduct money from your credit/debit card as soon as the store has confirmed that all items are in stock. Should an item not be in stock, we will call you to choose a substitution.
HOW LONG DOES THE DELIVERY TAKE?
BOTTLES strives to get your favourite drinks delivered cold and within 60 minutes of placing your order. Delivery times are subject to BOTTLES Retail Partner Network, and other variables such as time of day and traffic conditions.
ARE THERE DELIVERY FEES?
Your first delivery is free. After that, our delivery fees range between R39 and R49.
MUST THE ORDER BE ABOVE A CERTAIN VALUE?
We currently have a minimum order value of R50.
CAN I PLACE A BIG ORDER & SPLIT THE BILL WITH MY MATES?
Yes you can! Once you have confirmed your order, you will be able to click on “Split my bill” and select the name of your friends you want to split the bill with, and the amount. In order for your friends to view your request, they must also have a BOTTLES Alcohol Delivery App account.
WHAT CITIES / AREAS DOES BOTTLES COVER?
Currently we serve most of Joburg, Pretoria, Cape Town and Durban! Keep an eye on our website for the latest update! Our website further lists the suburbs available within each of these areas. See more: http://www.bottlesapp.co.za/whereweserve.html
IS IT SAFE TO ENTER MY DEBIT / CREDIT CARD INFO?
Yes of course! BOTTLES uses state-of-the-art encryption systems to securely store your payment info. BOTTLES does not have direct access to your payment info and none of your credit card information is ever stored on our servers.
WHAT ARE THE BOTTLES OPERATING HOURS?
In most areas, we operate as per the hours of your local liquor store: 10:00 – 20:00.
CAN I SCHEDULE A DELIVERY?
Yes, but you will have to email us all necessary details to firstname.lastname@example.org, instead of placing an order through the app.
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